Cancellation Policy

Refund/Cancellation Policy for Basic Doula Service Package Service Duration and Hours: Clients have 12 months from the date of purchase to utilize the 20 hours included in the basic package. Cancellation Policy: Cancellations made more than 24 hours before a scheduled session will not be deducted from the 20-hour package. Cancellations made within 24 hours of a scheduled session will result in a deduction of the scheduled hours from the 20-hour package. Refund Policy: If a client decides to cancel the basic package within 30 days of purchase and has not used any hours, they are eligible for a full refund. If hours have been used, the refund will be prorated based on the number of hours used, and an administrative fee of 10% of the total package cost will be applied. After 30 days, no refunds will be provided, but the client may still utilize the remaining hours within the 12-month period. Expiration of Hours: Any unused hours at the end of the 12-month period will be forfeited and are non-refundable. Transfer of Hours: Hours are non-transferable and must be used by the original client who purchased the package. Deposits are not refundable. Rescheduling Policy: Clients may reschedule sessions without penalty if done more than 24 hours in advance. Rescheduling within 24 hours of a scheduled session will result in a deduction of the originally scheduled hours from the package. By purchasing the basic package, you agree to the terms and conditions outlined in this policy. No refunds are given for any services outside of what is described above.

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